Shipping policy

Shipping Policy

Processing Times

All items are made to order and personalised. Orders are typically processed within 1–3 working days before dispatch.

During busy periods, processing times may be slightly longer. If there are any delays with your order, we will contact you as soon as possible.

Shipping Locations

We currently ship worldwide.

Delivery Times

Once your order has been dispatched, delivery times will depend on the postal service selected at checkout.

Estimated delivery times:

Northern Ireland: 1–3 working days 

Rest of the United Kingdom: 2–5 working days

Europe: 5-7 working days

Rest of the world: 5-15 working days

Please note that delivery times are estimates only and may vary during busy periods or due to courier delays.

Shipping Confirmation

You will receive a dispatch confirmation once your order has been shipped.

Incorrect Addresses

Please ensure that your delivery address is entered correctly when placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer.

Delayed or Lost Items

Once an item has been dispatched, we are not responsible for delays caused by postal services or customs. If you believe your order is lost or significantly delayed, please contact us and we will assist where possible.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can resolve the issue.

Customs & Import fees

International orders may be subject to customs fees, import taxes or handling charges. These are determined by the destination country and are the responsibility of the customer.